by Phil Slater, Tomorrow’s Business Publishing, Wellington, NZ ISBN – 0-473-11178-0

There are not many retail management books that come out of New Zealand and therefore it’s great to find a book from that part of the world.

The bookstore shelves are full of books on customer service and you have to ask will another one add value for the retailer. This book takes a different view, instead of focusing on the positive; it focuses on the negative….bad customer service. (more…)

Author Jane Peyton, Published byJohn Wiley and Sons

One of the challenges we all have is how do we get around the world to see the best specialist retailers and then once we are there how do we take photographs we can use as a tool when we get back home. Jane Peyton has solved all the problems for those looking to find the best in food retailing. She has produced a book with excellent photographic images. You do not need to read the text, just learn from the excellent pictures.

This book takes you from the UK to the USA, to Holland and on to South Africa, Japan, Australia, Mexico, Hong Kong, Italy and Germany.

The book takes you from the best farm shops such as Daylesford in the Cotswolds in England to Harrods and from the rustic to the most modern in design.

If you are looking for ideas in shop fittings or new ways of doing signage, merchandising and display or new concepts in layout then this is a book that should be on you bookshelf. This book has only just been published and will provide you with the latest ideas.

Save your airfare and invest in this book instead, it is well worth the investment and if you are in food retailing you are bound to pick up some new and great ideas.

Click here to order a copy from Bob’s Books …..

By Winston Marsh

Great title isn’t it ….. it caught my eye and every one elses in the office.

This is a 3 C.D. Audio program on how to develop your business to ensure your potential customer and exciting customers look at yours as their first port of call when looking for a service or products based on what you do. The C.D.’s are split up into 27 tracks which means you can easily clip in and out of the program. In fact, listenng to all the ideas at once maybe a bit mind blowing.

For those of you who do not know Winston Marsh, he is based in Melbourne, Australia and is recognised as one of the best speakers in the country on business marketing.

The ideas on this presentation are very practical and very do-able. If you are starting off in business I would say this is a �must have� product for your management library if your well established in your business this is an excellent check to make sure you are staying on the right track.

Do you want to be a legend, with, as Winston would say, your customers rather than with your mother, this this audio program is one for you.

Order via Bob’s Books here ……