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	<title>John Stanley Retail Guru ResourceSite &#187; Selling &amp; Service</title>
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	<link>http://www.johnstanleyretailguru.com</link>
	<description>An exclusive site for retailers to learn ideas on practical retail concepts.</description>
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		<title>Ten Steps to More Sales</title>
		<link>http://www.johnstanleyretailguru.com/2010/03/ten-steps-to-more-sales/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/03/ten-steps-to-more-sales/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 04:02:24 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com.au/?p=4876</guid>
		<description><![CDATA[The garden industry around the worlds is going through some major changes. More retailers are discovering that this is an attractive retail category to be in and are looking for a part of the action.   What does the independent garden retailer do to grow sales in an increasingly competitive market?
Firstly, the independent must realize that [...]]]></description>
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		<title>The $125,000 Tap</title>
		<link>http://www.johnstanleyretailguru.com/2010/03/the-125000-tap/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/03/the-125000-tap/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 03:00:32 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://johnstanley.em.extrememember.com/?p=4635</guid>
		<description><![CDATA[First of all we had the $15,000 bucket of tomatoes, now we have the $125,00 kitchen tap.
Many of our friends are aware of the Stanley’s ongoing home renovation saga.  If you have not already heard of our saga,  we are renovating our home and have experienced various challenges over the last two and half years.
Our [...]]]></description>
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		<title>Retail Secrets</title>
		<link>http://www.johnstanleyretailguru.com/2010/03/retail-secrets/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/03/retail-secrets/#comments</comments>
		<pubDate>Sun, 14 Mar 2010 02:29:55 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com.au/?p=4544</guid>
		<description><![CDATA[I have just completed a survey of 16 retailers and benchmarked their performance like by like for an Association. Some of the group of 16 are performing exceptionally well, whilst others are performing less effectively. All the retailers were in the same economic climate in the same industry in the same country. So what made [...]]]></description>
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		<title>Get Sticky</title>
		<link>http://www.johnstanleyretailguru.com/2010/03/get-sticky/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/03/get-sticky/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 01:48:05 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com/?p=4526</guid>
		<description><![CDATA[Have you noticed what makes a top salesperson a top salesperson &#8230; they understand sticky.
The key to increasing the average sale per customer is to be sticky. I do not mean you should cover yourself in some form of glue. What you need to do is to start telling stories. Customers always remember the story [...]]]></description>
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		<title>The Best Do Not Provide Customer Service !</title>
		<link>http://www.johnstanleyretailguru.com/2010/02/the-best-do-not-provide-customer-service-2/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/02/the-best-do-not-provide-customer-service-2/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 05:25:55 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com/?p=4466</guid>
		<description><![CDATA[I was recently invited to be on a conference panel with those considered to be the best of the best in retailing.  The aim of the panel was to advise an  audience of retailers what they needed to do to become the best of the best themselves.
The first panel member mentioned that the key to [...]]]></description>
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		<title>DIY&#8230;The Consumer will need training</title>
		<link>http://www.johnstanleyretailguru.com/2010/02/diy-the-consumer-will-need-training/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/02/diy-the-consumer-will-need-training/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 05:22:05 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com/?p=4459</guid>
		<description><![CDATA[The evolution of retailing saw the emergence of the DIY &#8230;Do It Yourself market that flourished in the eighties and nineties, as the new century arrived consumers changed  and the D.I.M&#8230;.Do It For Me market evolved. This saw an increase in the retail service industries, such as garden maintenance services, dog washing services and home [...]]]></description>
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		<title>Establish credibility with YOUR Customers</title>
		<link>http://www.johnstanleyretailguru.com/2010/02/establish-credibility-with-your-customers-2/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/02/establish-credibility-with-your-customers-2/#comments</comments>
		<pubDate>Sun, 21 Feb 2010 05:17:18 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com/?p=4451</guid>
		<description><![CDATA[One of the main challenges manufacturers and retailers have is establishing credibility with the customer. According to research the consumer is more likely to trust information received via their own research, on the web or from friends that from a salesperson. Some industries have an easier job of getting the credibility message across than other, [...]]]></description>
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		<title>No Problem??</title>
		<link>http://www.johnstanleyretailguru.com/2010/02/no-problem/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/02/no-problem/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 08:03:56 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com/?p=4382</guid>
		<description><![CDATA[I recently spent some time working in Canada, as in most tours I spent a considerable amount of time in hotel restaurants as well as checking out the retail scene.
What is interesting about travelling is discovering the cultural characteristics of retailing around the world, especially when training programmes are weak or ineffective in an organisation.
Retailers [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Establish credibility with YOUR Customers</title>
		<link>http://www.johnstanleyretailguru.com/2010/02/establish-credibility-with-your-customers/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/02/establish-credibility-with-your-customers/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 05:59:45 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com/?p=4262</guid>
		<description><![CDATA[One of the main challenges manufacturers and retailers have is establishing credibility with the customer. According to research the consumer is more likely to trust information received via their own research, on the web or from friends that from a salesperson. Some industries have an easier job of getting the credibility message across than other, [...]]]></description>
		<wfw:commentRss>http://www.johnstanleyretailguru.com/2010/02/establish-credibility-with-your-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>2010 Your Opportunities &#8211; Thoughts from John Stanley</title>
		<link>http://www.johnstanleyretailguru.com/2010/02/2010-your-opportunities-thoughts-from-john-stanley/</link>
		<comments>http://www.johnstanleyretailguru.com/2010/02/2010-your-opportunities-thoughts-from-john-stanley/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 05:57:39 +0000</pubDate>
		<dc:creator>John Stanley</dc:creator>
				<category><![CDATA[Selling & Service]]></category>

		<guid isPermaLink="false">http://www.johnstanleyretailguru.com/?p=4259</guid>
		<description><![CDATA[A new year with new opportunities for the garden industry.2009 may have been a tough year, 2010 could well be another tough year for those retailers who are not prepared to move forward and experiment with the new ways of marketing their business.
Your resolution this year should be based on how you are going to [...]]]></description>
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